Carlos, a new nurse, has been asked to participate in the hospital-wide initiative go live with an electronic medical record. Carlos understands that nurses and physicians at this institution have long resisted technologic advances, and this conflict has taken 10 years to progress to the point of implementing the EMR with computerized physician order entry. Some work has been completed by the committee to gain buy-in, in an attempt to reduce resistance and reluctance, and plans are now needed to effectively manage conflict after implementation.
- What strategies can Carlos and the EMR implementation team employs to address conflict management before the go-live date?
- What strategies can Carlos and the EMR implementation team use to address conflict after implementation?
- What conflict-handling techniques will be of particular importance during the implementation?
