1. EXECUTIVE SUMMARY
Introduction
Very briefly introduce the company
Mission statement of the business unit
Make brief statements about the following points
• Role or contribution of the unit
• Definition of the business:
• Distinctive competence:
• Indications for future direction:

Operations objectives
Provide a brief summary stating the competitive advantage; the role of the operations function in delivering this advantage and the key operational decisions that will contribute to their success.

2. OPERATIONS REVIEW
*How do we compete?
This section should provide a brief overview of the organisation and how it competes, describing the Order Winning Criteria and the Order Qualifying Criteria.