Case study- Human Resource Development
what are the training objectives for the CSS training program? Indicate how these objectives
are tied to the KSA requirements. Assume that all trainees is have associates degrees, but need
KSAs in all other areas listed in the qualifications section.
2′ Based on the training objectives, provide a training agenda and indicate the time allocated and
order of modules in your program.
3′ For each module, describe what the module is supposed to accomplish and the training methods
you will use to accomplish it. provide your rationale.
4. How will you evaluate whether each person in your training program mastered the knowledge
and skill levels needed to perform as a CSS? Describe tne types of questions you would ask
-of
those supervising the CSS employees graduating from your program.