Please read pages 143 – 145 from the following case study: Gino, F. (2018). The flight attendant had to ask her twice, “Anything to drink, ma’am?” Harvard Business Review Digital Articles, 143–147.
Then please answer 3 questions, A, B and C: Roughly 1000 words each
- Imagine you are in the position of Noelle Freeman, the Chief Financial Officer of Franklin Climate Systems. Reflecting on one or more theories on the nature of managerial work discussed in the course (i.e. Taylor, Fayol, Weber, Follett, Barnard, Urwick, Mintzberg, Stewart), please describe what are the key aspects of Noelle’s work as a manager.
For part A: -Also, on Part A you are not asked to say what Noelle should do. You are asked to discuss what Noelle does drawing on the work of scholars as those listed in the question of Part A and connecting these with the case. Also, you are not asked to compare theories (e.g. what Taylor said vs what Fayol said).
- Which management skills from those covered in this module (i. effective problem-solving, ii. developing self-awareness, iii. effective motivation & empowerment of others, iv. ability to work effectively in groups, v. successfully managing power & conflict and vi. successfully leading change) would Noelle need to apply in order to fix the toxic culture at the Little Rock Arkansas plant of Franklin Climate Systems? Why are these skills that you selected important in this situation? To answer this question please draw on the theories related to the selected skills.
For part B: On Part B you are asked to choose at least TWO skills among those listed. You can choose more – but not less than TWO.
- Reflecting on the self-awareness skill that was discussed in the lecture, if you were in Noelle’s place, would you choose to support the layoffs (i.e. fire people) or advocate for culture change instead? Why?
For part C: Therefore, please be aware that you need to draw on theories for Part C too. Besides the above example on emotional intelligence, there are several other aspects/themes we covered regarding self-awareness on week 4 including personality, values (moral or cultural), attitudes to change, one’s cognitive style etc. You need to blend in you Part C answer at least one aspect relating to self-awareness from what was discussed and the readings you had on week 4.
In summary: Essentially, in Part A you are asked to say what Noelle does, In Part B you are asked to discuss what Noelle should do in terms of the skills she needs to apply and develop to address this situation. Finally, in Part C you are asked to tell us what YOU would do drawing on the self-awareness literature
