Please critically appraise the purpose and importance of having a robust quality management and audit system within an occupational health service. Please identify the key processes and procedures that you would undertake to implement this system taking account of the notion of developing an Service Level Agreement and then implementing it within a workplace.
Please support your findings with evidence and references
PLEASE USE ONLY SUGGESTED LITERATURE BELOW
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COOMBS, J., 2018. Introduction to Clinical Audit in Occupational Health. [online]. Havant: Working Well Solutions. Available from: https://workingwellsolutions.com/clinical-audit-and-check-list/
CORDALL, G., 2019. Service Level Agreements. [online]. Available from: https://www.city.ac.uk/__data/assets/pdf_file/0007/133936/Service-Level- Agreements.pdf
HEALTH AND SAFETY EXECUTIVE., 2019. ISO 45001 Occupational health safety management standard. [online]. London: HSE. Available from: http://www.hse.gov.uk/managing/iso45001.htm [Accessed 26/03/19]
HIGHER EDUCATION OCCUPATIONAL PHYSICIANS / PRACTITIONERS., 2016.
Guidance on the provision of Occupational Health Services for Higher Education Institutions. [online]. HEOPS. Available from: http://www.heops.org.uk/uploads/1521729941HEOPS_Guidance_for_Occupational_ Health_in_Higher_Education_Institutions_v14.pdf
PATON, N., 2012. Creating service level agreements for occupational health. [online]. DVV Media: Sutton. Available from: https://www.personneltoday.com/hr/creating-service-level-agreements-for- occupational-health/
ROYAL COLLEGE OF NURSING, 2019. Quality Improvement. [online]. London: RCN. Available from: https://www.rcn.org.uk/clinical-topics/clinical-governance/quality- improvement
SEQOHS., 2019. The Standards. [online]. London: RCP. Available from: https://www.seqohs.org/CMS/Page.aspx?PageId=77 [Accessed 26/03/19]
SLA TEMPLATE.COM., 2019. Service Level Agreement (SLA). [online]. Available from: http://www.slatemplate.com/
SUTHBRIDGE, R., 2019. Ethics guidance for occupational health professionals. [online]. London: Croner-i. Available from:https://app.croneri.co.uk/feature- articles/ethics-guidance-occupational-health-professionals?product=133
TEMPEST,E., 2012. How to draw up SMART objectives that will work. [online]. London: Nursing Times. Available from: https://www.nursingtimes.net/roles/nurse-managers/how-to-draw-up-smart-objectives-that-will-work/5050368.article
TJALVIN, G. AND MOEN, B., 2019. Organisational models for occupational health services. [online]. University of Bergen: Future Learn. Available from: https://www.futurelearn.com/courses/occupational-health-developing- countries/0/steps/13157
WORLD HEALTH ORGANISATION, 2002. Good Practice in Occupational Services: A Contribution to Workplace Health. [online]. Copenhagen: WHO. Available from: https://apps.who.int/iris/bitstream/handle/10665/107448/E77650.pdf?sequence=1 &isAllowed=y