Customer Relationship Management

I need an outline for a 10-page essay. I’m attaching three sources and the title of a source I am unable to download. Please locate this source and use it. Please use these in the outline. I’m also attaching my discussion points. THANKS!

Below are the assignment instructions:
This assignment will consist of 3 pages in total:

Page 1: APA Style formatted Title Page

Page 2: Please provide a 1,000 word discussion of your retail topic that you have selected for your final paper. Treat this as a rough draft of your final paper.

Page 3: APA style formatted Reference Page with a minimum of 4 references (which must include your textbook).

Source notes: Chapter 6 and Chapter 8 are from one source and Chapter 1 and Chapter 2 are the second source. I cannot download Customer Relationship Management which is by Francis Buttle. Please find and use that as a source.

If these sources are not adequate, please let me know what you plan on using so I know my school’s library has access to it.