What are the advantages and/or disadvantages of approaching product and service design and process design together?

Part II:

Assignment Detail:

Think about the last time you were at a quick service restaurant (inside or drive-thru), coffee shop, convenience store, or grocer during a busy time of day. Think about what the queue was like, the procedures in place to serve and process customers, and how long these processes took.

Write a paper of approximately 750 words that answers the following questions:
• How would you measure the efficiency of the process?
• What key design principles appeared to govern the effectiveness of this establishment’s process?
• What bottlenecks to service do you remember (what took the longest time)?
• How long would the queue need to be before you would decide that it was not worth your time to join?
• What changes to the establishment’s process would you recommend?

Include a minimum of three scholarly sources.

Format the paper using APA formatting.