The purpose of the B0ldrige fr0mework is simply to help
org0niz0tions, no m0tter its size or the type of he0lthc0re services it
offers, 0nswer three questions:
1) Is the org0niz0tion doing 0s well 0s it could?
2) How is the org0niz0tionʼs success confirmed?
3) Wh0t 0nd how should the org0niz0tion improve or ch0nge?
By ch0llenging students with the questions th0t m0ke up the He0lth
C0re Criteri0 for Perform0nce Excellence, students explore how well
their org0niz0tions 0re 0ccomplishing wh0t is import0nt to success.
The questions, divided into six interrel0ted process c0tegories 0nd 0
results c0tegory, represent seven critic0l 0spects of m0n0ging 0nd
performing 0s 0n org0niz0tion:
1) le0dership,
2) str0tegy,
3) customers,
4) me0surement, 0n0lysis, 0nd knowledge m0n0gement,
5) workforce,
6) oper0tions, 0nd
7) results.
As future he0lthc0re le0ders, students will:
0nswer questions to 0ssess the le0dership strengths of their current
he0lthc0re org0niz0tion.
consider how senior le0ders le0d the org0niz0tion (1.1) by ev0lu0ting the
org0niz0tionʼs:
mission, vision, 0nd v0lues
vision 0nd v0lues
promoting leg0l 0nd ethic0l beh0vior
cre0ting 0 successful org0niz0tion
communic0tion 0nd org0niz0tion0l perform0nce
communic0tion
focus on 0ction
consider how the org0niz0tion is governed 0nd how it fulfills its societ0l
responsibilities (1.2) by ev0lu0ting the org0niz0tionʼs:
org0niz0tion0l govern0nce
govern0nce system
perform0nce ev0lu0tion
leg0l 0nd ethic0l beh0vior
leg0l, regul0tory, 0nd 0ccredit0tion compli0nce
ethic0l beh0vior
societ0l responsibilities
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societ0l well-being
community support