Process Improvement Plan

DescriptionWild Dog Coffee Company, a locally owned company with a single coffee shop location, serves a wide selection of espresso products, small breakfast and lunch menu items, and a limited evening menu. The company is planning to expand the business by adding an additional location. While different menu items may be tested at the new location, the espresso beverage preparation process will remain exactly the same. The company wants to ensure that the espresso beverage preparation process is documented and refined before the move.

You are one of three owners of Wild Dog Coffee Company. Your background is primarily in operations. Your business partners’ backgrounds are in marketing and sales. While they are working on the external aspects of the business that will bring customers in, you are focused on making the internal customer-facing processes as efficient as possible. You are preparing an analysis and recommendations that will help manage a core process improvement for the successful opening of a second location.

Requirements
Include the following in your process improvement plan:

Assess the steps for a selected process.
~ Develop a flowchart showing the process’ steps. You may include as many steps as are relevant for your selected scenario.
Show the steps for preparing an espresso beverage (for example, latté, cappuccino); there are two steps that must be included: (1) order is submitted and (2) beverage is handed to the customer. Hint: You may want to visit a local coffee shop to observe the beverage preparation process.

~ Prepare a procedure documenting the selected process. At a minimum, the procedure must document the following for your selected process:
– Metrics. Identify at least two metrics that will be
useful in determining how well the new process is
performing. Be sure to identify the target value of
the metric and how you will measure it.
For Wild Dog Coffee Company, it could be how
well the beverage preparation process is
performing. A third metric is already identified for
you: order delivery time. (This is the time between
when the order is submitted and the time the
beverage is handed to the customer.)
– Procedure. This section describes each step of
the process.
For Wild Dog Coffee Company, your procedure
should be titled, “Espresso Beverage Preparation
Process.” Be sure to include order submittal and
handing the beverage to the customer as part of
the procedure.
– Purpose (of the procedure). This section
describes what the procedure is intended to do.

~ Analyze data for process changes for a selected process.
Respond to the following questions:
– Is the process centered? Provide the results of
your calculations and the rationale for your
decision by thinking about the process capability.
– Is the process capable at 3-sigma? Provide the
results of your calculations and the rationale for
your decision by thinking about the process
capability index.
– Is the process in statistical control? Provide the
appropriate numbers and the rationale for your
decision using a control chart for individuals.

~ Analyze the Beverage Service Times [XLSX] data. This data is for 50 beverage preparation events and was collected using their order processing system. Each individual order gets a time-stamp when it is placed and again when the beverage is handed to the customer. The senior barista thinks the beverage delivery times should range between 2 and 3 minutes. The known process standard deviation, which has been calculated on an on-going basis, is 0.5903 minutes.

~ Analyze the cause and effect of process variances.
Brainstorm possible sources of variation to create a cause-and-effect diagram to help analyze potential sources of variation in the espresso beverage preparation process at Wild Dog Coffee Company. Your diagram must include at least four of the “6 Ms” (that is, management, manpower, method, measurement, machine, materials).

~ Recommend quality and customer service improvements for a selected process.
Detail the results of your analysis for Wild Dog Coffee Company to substantiate your recommendations.

Deliverable Format
Requirements:
The process improvement plan is to be a minimum of 7 pages, not including the title, reference, and appendix pages.
Use a process improvement plan template of your choice.
Related company standards:
The process improvement plan is a professional document and should therefore follow the corresponding MBA Academic and Professional Document Guidelines, including single-spaced paragraphs.
In addition to the title and reference pages, include the following in the appendix:
Flowchart.
Procedure.
Detailed results of order delivery time analysis.
Cause-and-effect diagram.
Use American Society for Quality (ASQ) data analysis tools and 2–3 additional scholarly or academic sources where applicable.
Use APA formatting for citations and references

Leadership & Management Practice

DescriptionYour term paper assignment is to analyze two leadership styles using two different leaders: One of whose style is charismatic and one of whose style is transformational. You may pick any leader, living or from the past, from business, politics, sports, etc. or it can be someone you worked for-as long as you can apply course material and outside research to meet the paper requirements.

(NOTE: I PICKED MARTIN LUTHER KING JR AS MY CHARISMATIC LEADER AND TYRA BANKS AS MY TRANSFORMATIONAL LEADER.)

Paper format: Include a brief introduction and then have two main sections, one for transformational and one for charismatic. Begin each section with the overview of the leadership style and then introduce the leader you selected as an example of that style. You should address the characteristics of a charismatic leader and a transformational leader.

Explain what criteria you used to determine each leaders style based on the style characteristics shown in our textbook or other credible sources. The paper should examine the leadership skill, style, traits, and behaviors of your chosen leaders.

Also, analyze your two leaders by finding appropriate case studies (one for each leader) from the DuBrin text and determine if the situation from the case is (or is not) a good fit for the leader’s style. In other words, by analyzing each case (again, once case for each leader), determine and then explain in your paper if the leader’s particular style is a good fit for that organization. Use a different case for each leader and it can be any case study from the text.

For example, you may find that in some cases that the leader’s style was a good fit at one point in the organization’s history but over time the leader’s style no longer matches the organization because the leader’s style changed or the organization’s needs changed.
On the other hand, your research and analysis may uncover other things about the two leader’s styles. Use good critical thinking techniques and do not just recite facts.

We are looking for cause and effect.

This paper should be APA format, 4 pages long, not counting the title page or the reference page. The paper should examine the leadership skill, style, traits, and behaviors of your chosen leaders.

Use at least three textbook citations and three outside sources, and make sure to cite them within your paper to show where you are getting your information (and also include them in the reference page at the end of your paper).

Final section of your paper is a brief conclusion (so begin with “In conclusion” or “To sum up”) or something that alerts the reader that you are wrapping up your paper.

Business Case Study

Description1. Can you identify the key factors that have led to Aravind’s success?
2. What has Dr. V.’s role been in all this?
3. How do you evaluate the quality of service at the free hospital? At the paying hospital?
4. What has been the role of Aravind’s clinical and support staff in all this? Are they
dedicated and altruistic or do they have an ulterior motive?
5. Are there any weaknesses at all with the Aravind model of delivering eye care?
6. How are its satellite hospitals at Tirunelveli (best labeled T-Valley) and Theni doing?
7. How are its eye camps performing?
8. How should Dr. V. expand the Aravind model to other parts of India, Asia, and Africa?

pychosocial development in children

DescriptionESSAY

Scenario topic 2: Bachelor of Nursing students only
Read the following:
Julie, aged 2 years and 2 months old, is attending day care two days a week for five hours each day while her mother Victoria works. Victoria is concerned that her daughter is not yet toilet trained during the day or night, especially since she has noticed that other children her daughter’s age seem to have mastered this skill during the day. Julie is speaking in four to five word sentences and communicating her needs well. The Child and Family Health Nurse has reassured Victoria that Julie is meeting all her developmental milestones, and will soon gain continence in her own time. The Nurse has referred Victoria to a mother’s group in her local area to discuss strategies for toilet-training in a relaxed, informal environment.
Essay Topic: Drawing on relevant nursing and social science literature, and referring to the scenario Case Study 2, write an essay on the following topic:
What are some important aspects of pychosocial development that occur in children between the ages of two and five years (2-5 years), and what influences this development?

Problem-Solving Treatment Paper

DescriptionWrite a 650-700-word essay that develops a four-week Problem-Solving Treatment (PST) approach to help a student struggling with ADHD or weight loss management. Use the seven-step strategy below:

1.Define the problem
2.Choose a realistic goal
3.Identify three strategies to reach the goal
4.Evaluate the feasibility of each strategy
5.Choose a strategy
6.Create an action plan
7.Implement and evaluate the plan

Include how these strategies may either be maintained or altered over a lifetime as part of ongoing maintenance of mental, emotional, and physical health and wellness.

Include at least three scholarly references in your assignment.

Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.

You are required to submit this assignment into Turnitin. Please refer to the directions in the Student Success

Phonetics & Phonology

DescriptionProjects are to be written in formal academic discourse style. They should be no shorter than 4 pages in length, no longer than 5 pages in length, double-spaced, 12-point font, black ink. Characterize differences between dialects using phonetic features.
o Analyze at least 10 phonetic differences and, if applicable, phonemic differences between the dialects.
o The first page of your write-up should be the 12 transcribed sentences from BOTH speakers, numbered, and translated into English (underneath the transcription).
o After this first page, you must have at least 4 pages of analysis.
o In your write up, don’t talk about yourself, or much about the language itself, or why you chose the language. Use all of the paper to focus on the differences between what you hear in Speaker 1’s dialect versus Speaker 2’s. Don’t talk about your speakers’ lives other than to state where he or she is from.
o When you are referencing particular words and phrases in your analysis, include their transcription within the prose, so that the reader doesn’t need to flip back to your first page and can easily follow your explanation.

I will provide the 12 transcribed sentences