2-3 good paragraphs per question. Minimum of 1/2 page per question.
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1) After investing $15 million implementing an ERP system, Cisco spent the next two years investing $100 million in web-enablement initiatives. Why did they do that? How did standardized web protocols contribute to the success of these efforts?
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2) Select two of the five initiatives of the Cisco Supply Chain Initiative and explain how these contributed to the efficiency of the supply chain and increased profitability. Explain how the two initiatives you chose also contributed to supplier and customer satisfaction.
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3) Focusing on the two intranet initiatives, Employee Self-Service and Communication and Distance Learning, discuss how these initiatives might 1) improve employee productivity, 2) contribute to building a sense of community at Cisco, and 3) aid in employee retention.
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4) CEO John Chambers believed that “by providing the end-to-end network plumbing, we can change the way entire companies and industries operate.” How did Cisco’s IT web-enablement initiatives reinforce and demonstrate that belief? Explain your answer with examples.
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5) Do some external research on Cisco’s Web site www.cisco.com and related search sources and discus the current implementations of the key initiatives listed in the case. Some examples include supply chain management, employee and partner self-service, training and support. This can also include Cisco’s customer testimonials. Remember to list and site your external references and submissions to Turnitin.com for analysis any my review.