You received the following email from Ms. Bergere:
The 2018 Conservative Party of Canada convention was held at the Halifax Convention Centre from August 23-25. As you may recall, on the Sunday morning, I discovered that a laptop and a projector were missing from one of the breakout rooms that was supposed to have been locked overnight. Only Coastal Events staff and I had keys to the room. I reported the situation to your security department and was told they would investigate and get back to me promptly, yet I have not heard from your organization. It will cost the CPC $3500 to replace the equipment. Please let me know immediately what steps you plan to take to resolve the matter.
Your task:
1. Consult your case scenario for information about Coastal Events services and facilities. Create any other logical and realistic details necessary to process the claim.
2. Draft a direct strategy adjustment message to Ms. Bergere
3. Revise your draft(s) to ensure your message follows the instructions given here, in your COMM class, and on the checklist.
4. Submit your assignment to Turnitin as a Word file.
Do not copy content from any sources you might consult, including this handout and other
COMM 2293 instructional materials; use your own words.
Do not work with other students on this assignment.
Evaluate your own assignment using this checklist.
Message follows the three-part direct strategy
• informative subject line that reflects the main point expressed in the opening
• direct opening that states the purpose
• specific and relevant details in the body
• complete, forward-looking close
Message gives a clear, complete information to the reader
• anticipates and provides sufficient, logical details to address the reader’s concerns
• maintains goodwill and positive tone throughout message
Message uses a professional business style and presentation
• follows all the business style points taught so far
• uses complete sentences throughout
• uses correct email format
• uses full block format, with 2.5 cm margins on all sides, single spaced, readable 11- or 12-point font, and a ragged right margin (text not aligned along the right margin)
