Models of quality

Quality management has been the term used to describe the philosophy that causes quality to be a major driving force for design, leadership, improvement of initiates and planning. For quality to be complete, help from two models is required and these two models can be grouped into categories of foundation and mortar binding. Quality is as a result of integrity, ethics and trust foundations. Foundation is built on fairness, openness, sincerity and allowing everyone to be part of the leadership process (Ganiyu, Uche & Elizabeth 2012). All these three factors move together. Ethics is the discipline that the management sets to deal with good and bad situations. Integrity is an implication of values, honesty, morals and adherence to sincerity while trust is the byproduct of ethical conduct and integrity. The model of binding mortar is made complete through communication. Communication is what binds everything together beginning from the foundation to the top. Communication is the main link to quality because all vital elements of quality are hidden in the model and element of communication.

Who is responsible?

Quality management is a set of management practices and therefore this means that the management is responsible for maintaining quality. However, everyone within the business is responsible for maintaining quality from the subordinates to the top most management (Ganiyu, Uche & Elizabeth 2012). In a business, everyone must be made to be an important part in ensuring quality is met and the customer is delighted.

How is it performed?

Oversight and management is performed in a long term approach to success and done through customer satisfaction. In achieving quality, oversight and management is performed by allowing all employees within the organization to be part of the product and service as well as culture improvement process. Oversight and management is done from the principles, models and building blocks of quality.