PLANNING FOR CHANGE, A LEADER’S VISION

OVERVIEW

Develop a presentation, augmented by 12–15 slides, for administrative leaders and stakeholders that outlines your plan to develop or enhance a culture of quality and safety within your organization or practice setting.
Note: Each assessment in this course builds on the work you completed in the previous assessment. Therefore, you must complete the assessments in this course in the order in which they are presented.

As a nurse leader, you will be expected to communicate effectively with leaders and stakeholders at all levels in an organization in a variety of ways, depending on your purpose and your audience. Being able to deliver effective presentations is one important skill you will likely be called upon to use often.
This assessment provides an opportunity to hone your presentation skills and enlist the support of stakeholder groups who will be key to achieving desired changes in the organization and developing or enhancing a culture of quality and safety.
By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:
• Competency 1: Analyze quality and safety outcomes from an administrative and systems perspective.
o Summarize the key aspects of a plan to develop or enhance a culture of safety.
• Competency 2: Determine how outcome measures promote quality and safety processes within an organization.
o Identify current outcome measures related to quality and safety.
• Competency 3: Determine how specific organizational functions, policies, processes, procedures, norms, and behaviors can be used to build reliability and high-performing organizations.
o Identify existing organizational functions, processes, and behaviors affecting quality and safety.
• Competency 4: Synthesize the various aspects of the nurse leader’s role in developing, promoting, and sustaining a culture of quality and safety.
o Explain the steps needed to achieve improved outcomes.
o Create a future vision of an organization’s potential to develop and sustain a culture of quality and safety and the nurse leader’s role developing that potential.
• Competency 5: Communicate effectively with diverse audiences, in an appropriate form and style, consistent with applicable organizational, professional, and scholarly standards.
o Argue persuasively to obtain agreement with, and support from, administrative leaders and stakeholders in an organization for a plan to develop or enhance a culture of safety.
o Support main points, arguments, and conclusions with relevant and credible evidence, correctly formatting citations and references using APA style.

ASSESSMENT INSTRUCTIONS

This assessment is based on the work you have completed in the previous three assessments.
Preparation
The report you completed in the previous assessment has convinced the executive leadership team of the benefits to the organization of taking the next step toward changes aimed at improving outcomes and cultivating a culture of quality and safety. You have been asked to follow up your report with a presentation to administrative leaders and stakeholders that outlines your plan to develop or enhance the organization’s culture of quality and safety. A number of key stakeholders will be unable to attend your presentation for a variety of reasons, so you have decided to provide those individuals with a video recording of the presentation.

Developing the Presentation
• Summarize the key aspects of a plan to develop or enhance a culture of safety.
• Identify existing organizational functions, processes, and behaviors affecting quality and safety.
• Identify current outcome measures related to quality and safety.
• Explain the steps needed to achieve improved outcomes.
• Create a future vision of your organization’s potential to develop and sustain a culture of quality and safety and the nurse leader’s role in developing that potential.

Communication and Supporting Evidence
• Argue persuasively to obtain agreement with, and support for, a plan to develop or enhance a culture of safety.
• Support your main points, arguments, and conclusions with relevant and credible evidence, correctly formatting citations and references using APA style.
Additional Requirements
• Your slide deck should consist of 12–15 slides, including a title slide and a references slide.
o List your sources on the references slide at the end of your presentation.
o Use of a small font is permitted to fit all 8 references on a single slide.

QUESTIONS TO CONSIDER

As you prepare to complete this assessment, you may want to think about other related issues to deepen your understanding or broaden your viewpoint. You are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of your professional community. Note that these questions are for your own development and exploration and do not need to be completed or submitted as part of your assessment.
• How might you engage stakeholders to help develop, implement, and sustain a vision to actually change and improve patient outcomes?
• What arguments might be most effective in obtaining agreement and support?
• What recommendations would you make to implement a proposed plan for change?

RESOURCES

Patient-Centered Health Care Concepts
• Patient-Centered Rules to Improve Quality of Care | Transcript. (THIS WILL BE IN ADDITIONAL FILES)
o This short interactive exercise provides a useful summary of patient- and family-centered health care concepts.
• What Happened to Josie? | Transcript. (THIS WILL BE IN ADDITIONAL FILES)
o This short video offers a tragic reminder of the urgent necessity of improving patient safety.

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Capella Resources
• Guiding Questions: Planning for Change—A Leader’s Vision. (THIS WILL BE IN ADDITIONAL FILES)
o This document includes questions to consider and additional guidance on how to successfully complete the assessment.