1. While some retailers have a more simple process for returns, the automotive industry’s process is complex and costly. Discuss some of the several different reasons and outcomes for vehicles being brought back through the logistics system. 2. Most customers in the automotive industry are always looking for the next big thing (newer model/year). The reverse logistics in the automotive industry has its ways of operating. According to O’Reilly (2005), most of the reverse logistics processes involved with automotive deal with dealers return. There are hundreds of auto dealers in the United States, and according to the director of supply chain and logistics for Hyundai Motor America, “every automotive company has a policy that allows dealers to return products they no longer need” (O’Reilly, 2005). Discuss by agreeing or disagreeing. Please provide 2 references for each question.