The objective of this discussion is to develop an understanding of the role sociotechnical systems play in an organization’s ability to respond to existing and emerging technological, organizational, and environmental issues.
Prior to starting the discussion, carefully read the case study “Nothing Special on the Ground: A Night at the Airport”, and make notes about the events and your initial thoughts. Then share your thoughts in the class discussion and compare ideas with your classmates.
In this discussion, you’ll be working together to analyze the problem and develop solutions (and determining how the solutions can be implemented and assessed).
Remember not to jump to assumptions about the solutions before you’ve properly analyzed the case. Case studies, by their nature, provide you with incomplete information. Be sure to be explicit about any assumptions you are making. The steps in the Decision Making Framework (additional details may be found in the Content Guides) should help you see what you need to explore.

I. Context
II. Identification of relevant problems
III. Identification of Options or Alternatives
IV. Decision Recommendations
V. Implementation Tactics
VI. Assessment Criteria for Success or Failure