Please critically appraise the purpose and importance of having a robust quality management and audit system within an occupational health service. Please identify the key processes and procedures that you would undertake to implement this system taking account of the notion of developing an Service Level Agreement and then implementing it within a workplace.
Please support your findings with evidence and references

PLEASE USE ONLY SUGGESTED LITERATURE BELOW

CHARTERED MANAGEMENT INSTITIUTE., 2014. Managing Projects. [online]. Corby: CHI. Available from: https://www.managers.org.uk/~/media/Files/Checklists/CHK- 035-Managing_Projects.pdf

COOMBS, J., 2018. Introduction to Clinical Audit in Occupational Health. [online]. Havant: Working Well Solutions. Available from: https://workingwellsolutions.com/clinical-audit-and-check-list/

CORDALL, G., 2019. Service Level Agreements. [online]. Available from: https://www.city.ac.uk/__data/assets/pdf_file/0007/133936/Service-Level- Agreements.pdf

HEALTH AND SAFETY EXECUTIVE., 2019. ISO 45001 Occupational health safety management standard. [online]. London: HSE. Available from: http://www.hse.gov.uk/managing/iso45001.htm [Accessed 26/03/19]
HIGHER EDUCATION OCCUPATIONAL PHYSICIANS / PRACTITIONERS., 2016.
Guidance on the provision of Occupational Health Services for Higher Education Institutions. [online]. HEOPS. Available from: http://www.heops.org.uk/uploads/1521729941HEOPS_Guidance_for_Occupational_ Health_in_Higher_Education_Institutions_v14.pdf

PATON, N., 2012. Creating service level agreements for occupational health. [online]. DVV Media: Sutton. Available from: https://www.personneltoday.com/hr/creating-service-level-agreements-for- occupational-health/

ROYAL COLLEGE OF NURSING, 2019. Quality Improvement. [online]. London: RCN. Available from: https://www.rcn.org.uk/clinical-topics/clinical-governance/quality- improvement

SEQOHS., 2019. The Standards. [online]. London: RCP. Available from: https://www.seqohs.org/CMS/Page.aspx?PageId=77 [Accessed 26/03/19]
SLA TEMPLATE.COM., 2019. Service Level Agreement (SLA). [online]. Available from: http://www.slatemplate.com/

SUTHBRIDGE, R., 2019. Ethics guidance for occupational health professionals. [online]. London: Croner-i. Available from:https://app.croneri.co.uk/feature- articles/ethics-guidance-occupational-health-professionals?product=133

TEMPEST,E., 2012. How to draw up SMART objectives that will work. [online]. London: Nursing Times. Available from: https://www.nursingtimes.net/roles/nurse-managers/how-to-draw-up-smart-objectives-that-will-work/5050368.article

TJALVIN, G. AND MOEN, B., 2019. Organisational models for occupational health services. [online]. University of Bergen: Future Learn. Available from: https://www.futurelearn.com/courses/occupational-health-developing- countries/0/steps/13157

WORLD HEALTH ORGANISATION, 2002. Good Practice in Occupational Services: A Contribution to Workplace Health. [online]. Copenhagen: WHO. Available from: https://apps.who.int/iris/bitstream/handle/10665/107448/E77650.pdf?sequence=1 &isAllowed=y